Northwave products are guaranteed to be of the best quality during normal usage. They are all analytically laboratory tested and approved by Northwave testers and have undergone adequate military standards.
Northwave guarantees its products for 24 months from purchase date, only if accompanied by proof of purchase (sales invoice or valid receipt). Usage greater than this period of time is considered normal wear and tear and will not fall under the warranty policy and repairs will be billed.
Warranty claims will not be accepted for improper use of product, tampering, modifications or adjustments not approved by Northwave, inadequate maintenance, and incorrect washing.
The goods must be returned to the distributor in hygienically acceptable circumstances in order to proceed with inspection and quality control of the product.
Some aesthetical features on our footwear are sewn or assembled by hand; therefore, no two pieces are exactly the same. These minor imperfections (if within our standards) will not be considered defects and in this case the goods will not be subject to replacement or credit.